Community & Digital Customer Service Manager

About the role

Arctic Juice & Café is seeking a proactive, customer‑focused Community & Digital Customer Service Manager to own the day‑to‑day digital experience for its customers. Based in London with occasional travel to the headquarters in Lausanne, you will ensure that enquiries across the app, website, email and social channels are handled quickly, professionally and in line with the brand’s values.

Key responsibilities

• Manage customer enquiries on email, website, app and social media, delivering timely and empathetic support.
• Maintain and update FAQs, knowledge bases and service processes, and report on key service metrics.
• Provide operational support for the brand app and website, including back‑end content updates, promotions and testing new features.
• Liaise with external technology partners and internal teams to resolve bugs, technical issues and improve user onboarding.
• Monitor customer feedback, identify recurring issues and propose improvements to the digital experience.
• Support community engagement across digital channels, fostering a positive and active brand community.

Required profile

• Proactive and customer‑centric mindset.
• Strong problem‑solving abilities and relationship‑building skills.
• Comfortable working in a fast‑paced, growing business.
• Willingness to travel to the Switzerland headquarters every two weeks.

Required skills