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This job expired on 03/10/2026. It no longer accepts applications.
Community Executive – Customer Service Specialist
Reed · Londres et périphérie
Job description
About the role
As a Community Executive you will be the voice of a fast‑growing sustainable home‑care brand, managing customer engagement across digital channels and helping to build loyalty and advocacy.
Key responsibilities
- Manage customer interactions on digital and social media platforms.
- Respond to enquiries, comments and reviews promptly and professionally.
- Escalate complex issues when necessary.
- Analyse customer feedback, identify trends and produce sentiment reports.
- Support customer retention through effective issue resolution.
- Collaborate with internal teams to ensure a consistent customer experience.
- Assist with broader community engagement initiatives.
Required profile
- Experience managing customer interactions on digital and social media channels.
- Ability to analyse feedback and generate insight reports.
- Proven track record of working with internal teams to deliver consistent service.
Required skills
What we offer
- Hybrid working model – three days in the London office and two days remote.
- Competitive salary of £32,000 per annum.
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Reed
Londres et périphérie