Credit Controller – Accounts Administrator

About the role

We are seeking a Credit Controller to join a friendly, small team within a family‑run construction business based in Bournemouth. The role is office‑based, full‑time, and involves managing payments, credit checks and overdue accounts.

Key responsibilities

• Process and allocate receipts for Bacs and cheques.
• Take payments over the phone and process card payments using the PDQ machine and in‑house system.
• Reconcile unallocated cash and credit check new applications using Experian/Top Service.
• Open new accounts and monitor credit limits.
• Chase overdue accounts (approximately 500‑600 per month) via telephone and email.
• Answer incoming calls from branches and customers, updating system notes.
• Maintain accurate records of all chasing activity and ensure debts are paid according to the credit control timetable.
• Monitor the credit control mailbox and update address, telephone and account settings as required.
• Liaise with branch managers to resolve disputes.

Required profile

• Previous experience in credit control or strong telephone skills with a willingness to learn.
• Methodical with good attention to detail and the ability to multitask.
• Proficient in Microsoft Excel and Word.
• Capable of working independently and supporting team members.
• Strong administrative abilities and ability to work quickly and efficiently.

Required skills

• Excel
• Word
• Experian
• Top Service

What we offer

• Company pension scheme with 6 % employer contribution and attached life insurance.
• Off‑road parking.
• 35‑hour week (9 am‑5 pm) with a 1‑hour lunch break.
• 24 days holiday plus bank holidays.
• Bonus scheme (subject to full‑year service).
• Competitive salary of £14.28 per hour.