Customer Care Advisor (6-Month Fixed-Term Contract)

About the role

As a Customer Care Advisor at bp pulse, you will be the primary point of contact for customers, providing support in multiple languages, resolving inquiries and helping create a positive customer experience. The role is a 6-month fixed-term contract within the Business Support group, with no travel expected and a hybrid office/remote arrangement.

Key responsibilities

• Handle and resolve customer inquiries and complaints across phone, email and chat in multiple languages
• Use customer-centric thinking to understand and address customer needs
• Diagnose issues and improve business processes through analytical thinking
• Prioritise workload so all queries are answered in a timely way
• Manage conflicts and de-escalate difficult situations
• Contribute to business process improvement and stay aware of sustainability principles
• Apply agility core practices to adapt to changing customer needs

Required profile

• Fluent English (written and spoken); German is a plus, French is a bonus
• Proven experience in a customer-facing role with excellent communication skills
• Previous contact centre or customer service experience is preferred, ideally across phone and digital channels
• Comfortable working a 3-on, 3-off pattern of 12-hour shifts
• No travel expected; the role is not eligible for relocation assistance

Required skills

• Analytical thinking and problem solving
• Workload prioritisation and time management
• Conflict management and de-escalation
• Understanding of customer experience and business process improvement
• Sustainability awareness and emotional intelligence

What we offer

• Benefits such as flexible working options, a generous paid parental leave policy and retirement benefits
• Reasonable accommodation for applicants with disabilities