Customer Delivery Driver, Supermarket Assistant

About the role

As a Customer Delivery Driver at Waitrose in Daventry, you bring quality produce and partner-led service to customers' doors. It is a highly active, physical, customer-facing role: you deliver orders and, when not on the road, complete daily shop tasks such as stock replenishment and housekeeping. The work is paid at £14.31 per hour, and night work between 22:00 and 06:00 attracts a premium of £3.75 per hour.

Key responsibilities

• Start each day in the store, then act as a friendly face for the brand on the road, with excellent customer service as your main goal.
• Talk with customers about order changes such as substitutions or short-dated items, and arrange refunds quickly if they are unhappy.
• Handle all products and deliveries carefully, and make sure customers know they will not be charged extra for substituted items.
• Help customers with their groceries and build a trusting relationship with them.
• Familiarise yourself with your delivery route for the day.
• Carry out a full safety check of the van before leaving.
• Help the wider CFC team with general warehouse tasks when you are off the road.

Required profile

• Aged 18 or older.
• A full, valid UK manual car driving licence (B-category) with no more than 6 penalty points.
• People skills and a friendly approach to customer service.
• Willingness to do physical work such as lifting crates, walking up stairs and moving large cages of around 18kg.
• Desirable: previous driving experience or knowledge of refrigerated vans.

What we offer

• Permanent part-time work including Friday and Saturday between 14:00 and 22:00.
• Night premium of £3.75 per hour for work between 22:00 and 06:00.
• Partnership discounts: 25% off John Lewis and 20% off Waitrose after completing the 90-day earning membership.
• Up to £200 towards certain tutored courses, holiday and leave, pension and life assurance, and clubs and societies.