Customer Experience Advisor – Retail Banking (S1) – Birkenhead

About the role

Santander is seeking a Customer Experience Advisor to join its Birkenhead branch. Working 35 hours per week on a rotating schedule, you will be the friendly face and voice of the bank, helping customers with everyday banking needs and ensuring a safe, efficient experience.

Key responsibilities

• Act as the first point of contact for customers in‑branch and over the phone.
• Process cash transactions, deposits, withdrawals and other routine banking services.
• Assist customers with using banking technology and resolve queries.
• Answer inbound calls in the contact centre and provide accurate information.
• Build relationships, identify customer needs and propose suitable solutions.
• Develop knowledge of Santander products and services to advise customers effectively.
• Identify opportunities to improve the overall customer experience.

Required profile

• Friendly, approachable and a good listener.
• Strong problem‑solving abilities and attention to detail.
• Flexibility to work a rotating schedule, Monday to Saturday, between 8 am and 6 pm.
• Comfortable handling cash and performing basic numerical calculations.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively within a close‑knit team.

Required skills