Customer Experience Advisor – Retail Banking (Stirling)

About the role

Join Santander’s Stirling branch as a Customer Experience Advisor, providing friendly, knowledgeable service to retail banking customers. Working 21 hours per week on a rotating schedule, you will be the first point of contact for visitors and callers, helping them with everyday banking needs.

Key responsibilities

• Act as the primary point of contact for customers in‑branch and over the phone.
• Assist with day‑to‑day transactions, queries and service requests.
• Answer inbound calls to the contact centre and resolve issues promptly.
• Build relationships with customers and identify suitable solutions.
• Develop knowledge of Santander’s products and services to advise customers effectively.
• Identify and suggest improvements to enhance the overall customer experience.

Required profile

• Excellent listening and problem‑solving abilities.
• Flexible and comfortable handling a broad range of banking activities.
• Team‑oriented with a willingness to support colleagues in a busy branch environment.
• Strong attention to detail and a proactive approach to risk management.

Required skills