Customer Growth Manager

About the role

The Customer Growth Manager will own the relationship with the platform’s most important corporate customers, guiding them from onboarding through retention, reactivation and growth. Working directly with the founders, you will shape and implement the processes that enable scalable customer success.

Key responsibilities

• Own relationships with key corporate customers and proactively drive adoption, retention and growth.
• Design and implement structured onboarding, account management and reactivation processes.
• Oversee day‑to‑day support, leveraging AI and automation to improve responsiveness.
• Identify recurring customer issues, work with product and operations to resolve them, and turn successful approaches into repeatable processes.

Required profile

• Commercially minded, proactive and autonomous with a strong customer focus.
• Experience in customer success, account management, B2B sales or commercial operations, preferably in SaaS, fintech or marketplace environments.
• Comfortable working in an ambiguous, fast‑growing company and building processes from scratch.

Required skills

• CRM process design and lifecycle management.
• Use of data, AI and automation to improve customer experience and internal efficiency.
• Ability to translate customer insights into product and operational improvements.