Customer Implementation Team Leader

About the role

As a Customer Implementation Team Leader you will guide a team of consultants through the onboarding journey, ensuring new customers receive a smooth set‑up and training experience. You will be responsible for driving performance, maintaining high satisfaction levels and meeting revenue targets within the first 45 days of customer engagement.

Key responsibilities

• Lead, motivate, coach and develop the Customer Service Team to deliver industry‑leading service.
• Create a performance‑focused environment and continuously improve team performance through data analysis.
• Set daily expectations, manage workloads and monitor individual and team sales targets.
• Recruit, onboard and train new team members.
• Monitor calls, provide coaching and ensure consistent high‑quality customer interactions.
• Manage customer satisfaction via surveys and back‑office feedback.
• Oversee accurate data entry and processing in the company’s CRM system.
• Escalate technical, hardware or software issues using data to confirm scale and impact.

Required profile

• Strong organisational and leadership abilities.
• Excellent communication and coaching skills.
• Ability to analyse data to drive performance improvements.
• Customer‑focused mindset with a drive to achieve satisfaction and revenue goals.
• Team‑player attitude with a proactive approach to problem‑solving.

Required skills

What we offer

• Career progression and salary growth linked to revenue and satisfaction targets.
• Uncapped commission through an inbound sales model.
• 20 days annual leave plus bank holidays.
• Employee Assistance Programme with retail, travel and restaurant discounts.
• 24/7 access to a mental‑health and wellbeing online centre.
• Legal support, financial resources and e‑learning opportunities.
• Private dental and health scheme.
• Bi‑annual company bonus, equity scheme after one year, pension and regular celebratory events.