Customer Service Admin – £20,000 to £23,000 per year

About the role

We are looking for a motivated Customer Service Admin to join a growing industry leader in High Wycombe. The successful candidate will work in a busy office environment, handling a range of customer enquiries and supporting the sales team.

Key responsibilities

• Answer incoming phone calls and emails, providing timely and accurate information.
• Process orders and manage sales administration tasks.
• Prepare and issue quotations for designers, architects, and direct customers.
• Handle goods return requests and issue customer credits.
• Resolve customer complaints and provide effective solutions.
• Generate daily, weekly and monthly reports.
• Maintain the CRM system with detailed notes of all interactions.
• Liaise with internal departments to ensure seamless service.
• Support both internal and external sales teams.

Required profile

• Minimum 3 years experience in a Customer Service or Client Services role.
• Strong computer literacy with Microsoft Outlook, Word and Excel.
• Proven experience using a CRM system.
• Demonstrated ability to resolve complaints effectively.
• Excellent communication and interpersonal skills.
• Experience with export order processing is beneficial but not essential.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• CRM system

What we offer

• Permanent full‑time contract (Monday‑Friday, 09:00‑17:00).
• Half‑hour unpaid lunch break.
• Free onsite parking.
• Salary range £20,000‑£23,000 per annum.