Customer Service Administrator & Call Handler (Temporary, Full‑Time)

About the role

We are seeking a proactive Customer Service Administrator and Call Handler to join our team on a temporary full‑time basis. You will be the primary point of contact for customers, handling inbound and outbound calls, scheduling appointments and ensuring a high level of service.

Key responsibilities

• Manage inbound and outbound customer calls professionally and courteously.
• Contact customers to arrange and confirm appointments and provide updates on scheduled works.
• Act as the main point of contact for customer queries, delivering timely resolutions within agreed service levels.
• Handle complaints and escalations with empathy, aiming for positive outcomes.
• Coordinate with planning, operations and field teams to resolve issues and support service delivery.
• Maintain accurate customer records, updating CRM and operational systems.
• Investigate concerns, track actions to completion and communicate progress clearly.
• Produce and maintain records, reports and audit trails as required.
• Support continuous‑improvement initiatives and help achieve performance targets.

Required profile

• Previous experience in customer service, support, administration or a call‑centre environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and a customer‑focused mindset.
• Ability to manage multiple tasks, prioritize workload and work under pressure.
• Experience handling complaints and resolving queries.
• High attention to detail and accuracy when updating systems and records.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM systems.

What we offer

• Hourly rate of £12.71‑£13 plus holiday pay.
• Annual leave entitlement.
• Discount vouchers and points through Perks at Work.
• 24/7 support helpline.
• Eye‑care vouchers.
• Competitive pension scheme.