Customer Service Administrator

About the role

The Customer Service Administrator will deliver first‑class support to clients, handling inbound calls, processing orders and responding to enquiries promptly. You will act as the main point of contact for customers, ensuring their experience is smooth and efficient.

Key responsibilities

• Answer incoming calls, understand client needs and manage enquiries or orders.
• Process orders accurately and promptly, meeting customer expectations.
• Maintain the sales inbox, track order status and communicate delivery updates.
• Provide product knowledge and technical advice where required.
• Handle urgent orders, back‑orders and delivery queries to completion.
• Monitor daily balances using the in‑house system and follow up on any issues.

Required profile

• Proven experience in a similar customer service or order‑processing role.
• Strong attention to detail and a proactive, "can‑do" attitude.
• Ability to work to KPIs and meet targets for calls and orders.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Competitive salary up to £38,000 (OTE/bonuses).
• Office‑based role with free onsite parking.
• Opportunities to develop product knowledge and customer service expertise.