Customer Service Administrator

About the role

Join a growing technology business as a Customer Service Administrator, supporting customers, coordinating daily operations and helping improve the Managed Services function. You will handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience.

Key responsibilities

• Coordinate daily Managed Services workflows with accuracy and efficiency
• Manage and improve data collection and validation
• Monitor service usage trends and escalate issues early
• Oversee consumables and supplies, including forecasting and supplier coordination
• Support digital ordering and automation system development
• Identify and drive process improvements
• Handle customer calls professionally and resolve queries quickly
• Work closely with internal teams and external suppliers

Required profile

• 2+ years experience in service administration, service desk or managed services
• Excellent organisation, accuracy and time‑management
• Strong customer service skills with a confident phone manner
• Proactive, solution‑focused approach
• Strong IT literacy and interest in automation/AI
• Confidence in challenging processes and suggesting improvements
• Mentoring experience (optional)

Required skills

What we offer

• Competitive salary
• Excellent induction and ongoing training
• Sponsored professional development
• Genuine career progression opportunities
• Opportunity to work with AI and automation
• 23 days holiday plus bank holidays and your birthday off
• Free onsite parking
• Pension and eye‑care scheme