Customer Service Administrator – Temporary (Potential Permanent)

About the role

We are seeking an enthusiastic Customer Service Administrator to join our fast‑paced team in Guildford. This temporary position offers the chance to develop your customer‑facing and administrative skills, with the possibility of becoming permanent for the right candidate.

Key responsibilities

• Process customer orders accurately and within agreed timeframes.
• Handle customer queries, enquiries and complaints with professionalism and empathy.
• Maintain up‑to‑date order records and ensure smooth order completion.
• Build strong relationships with customers over the phone.
• Support the wider team with administrative and scheduling tasks.

Required profile

• Previous experience in customer service, administration or order processing.
• Excellent communication and telephone skills.
• Strong organisational abilities with great attention to detail.
• Positive, can‑do attitude and ability to work both independently and as part of a team.
• Comfortable working in a busy environment and managing multiple tasks.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Friendly and supportive working environment.
• Fast‑paced, varied role with daily challenges.
• Opportunity to develop valuable customer service and administration skills.
• Potential for a permanent position based on performance.