Customer Service Adviser – B2B Support

About the role

Join Vitality’s fast‑paced Adviser Services team as a Customer Service Adviser. You will work in a hybrid model, spending two days a week in our Bournemouth office, supporting business partners and brokers through inbound calls and email communication.

Key responsibilities

• Handle inbound customer enquiries via phone and email in a professional, personable B2B environment.
• Build and maintain strong relationships with business partners, brokers and internal teams.
• Prioritise workload, take ownership of issues and ensure timely resolution.
• Collaborate with colleagues across the department to meet service targets.

Required profile

• Strong written and verbal communication skills.
• Adaptable, collaborative and able to work in a changing environment.
• Customer‑focused mindset with a desire to build professional relationships.
• Ability to prioritise tasks and take responsibility for outcomes.

Required skills

• Computer literacy (ability to use standard office software and internal systems).

What we offer

• Competitive salary with performance‑based bonus scheme.
• Pension scheme with up to 12% contribution (company matches 6%).
• Vitality health insurance, life assurance (four times salary) and extensive employee benefits.
• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
• Hybrid working model offering flexibility and work‑life balance.