Customer Service Advisor

About the role

Join Bosch Service Solutions as a Customer Service Advisor supporting a leading premium car manufacturer. You will be the first point of contact for customers, delivering a friendly, professional experience that reflects Bosch’s high standards.

Key responsibilities

• Provide tailored, courteous service with the customer at the centre of every interaction.
• Handle all inbound and outbound communications promptly and knowledgeably.
• Engage customers to fully understand their needs and deliver a world‑class experience.
• Offer value‑add services that enhance brand reputation.
• Capture, maintain and ensure the quality of customer data.
• Coordinate with rescue workers in emergency situations and escalate issues when required.

Required profile

• Significant experience in a fast‑paced customer service environment (automotive, hospitality, travel/leisure or emergency services).
• Previous contact‑centre experience is an advantage.
• Strong communication, listening and problem‑solving abilities.
• Detail‑oriented, reliable and able to work under pressure.
• High affinity for premium automotive brands and emerging technologies.
• Flexibility to work varied shift patterns and respond to customers from different countries.

Required skills

• Computer literacy