Customer Service Advisor

About the role

AXA Health is looking for enthusiastic Customer Service Advisors to join its Bournemouth team. You will be the first point of contact for customers navigating the claims process, providing clear guidance and support from start to finish.

Key responsibilities

• Handle incoming calls, live‑chat and written inquiries from AXA Health customers, delivering advice that aligns with their policies.
• Explain claim procedures, coverage details and next steps in a clear, empathetic manner.
• Maintain accurate records of all customer interactions using internal systems.
• Continuously update knowledge of policies, procedures and medical claims processes.
• Prioritise customers’ best interests, tailoring advice to individual circumstances.
• Support other teams as needed, including multiskilling and taking on additional duties.

Required profile

• Passionate about helping people and delivering exceptional service.
• Excellent listening and communication skills.
• Attention to detail and strong organisational abilities.
• Ability to work flexibly across shift patterns, including occasional Saturdays.

Required skills

• Strong verbal and written communication.
• Active listening and empathy.
• Proficiency in using customer‑service software to log interactions.

What we offer

• Hybrid working model – a mix of office and remote days.
• Full‑time permanent role with 37.5 hours per week.
• Comprehensive induction and ongoing training.
• Generous shift allowance for weekend work and a supportive team environment.