Customer Service Advisor

About the role

This part‑time Customer Service Advisor role supports both retail and corporate customers, acting as a key point of contact for enquiries and reservations. You will work within a motivated team, handling inbound communications and providing a seamless rental experience.

Key responsibilities

• Manage inbound telephone and email sales enquiries from websites and reservation engines.
• Convert leads into sales and provide accurate information to customers.
• Deliver excellent service throughout the rental journey for high‑net‑worth and corporate clients.
• Respond to queries promptly and professionally.
• Qualify potential customers, assess risk and maintain accurate records.
• Support the front‑desk reception, interacting face‑to‑face with visitors.
• Maintain high organisational and administrative standards.

Required profile

• Strong communication and interpersonal skills.
• Calm, analytical approach to problem‑solving.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a flexible attitude.
• Valid driving licence.

Required skills

• Outlook
• Excel
• Word

What we offer

• £15 per hour, pro‑rated to £18 000 per year.
• Part‑time schedule: Friday 8:30‑17:30, Saturday 8:00‑13:00, Monday 8:30‑17:30.