Customer Service Advisor – Part‑Time Evenings/Weekends

About the role

ZPos Ltd is expanding its support team for restaurants and takeaways that need assistance during busy evenings and weekends. As a part‑time Customer Service Advisor you will work on‑site, handling enquiries via phone, email and live chat to ensure smooth ordering experiences for clients and their customers.

Key responsibilities

• Notify restaurants by telephone of outstanding orders.
• Assist customers in placing meals through live chat.
• Troubleshoot general technical issues related to ordering platforms.
• Provide front‑line support for client calls.
• Carry out routine administrative tasks.

Required profile

• At least one year of customer‑service experience, preferably in an office environment.
• Minimum of 7 GCSEs with grades A‑C in Maths and English.
• Friendly, responsible, reliable and able to work independently or within a small team.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with standard computer applications.
• Ability to multitask in a fast‑paced environment.

What we offer

• Competitive hourly rate of £13.33.
• 31 paid holidays (including Bank Holidays) and a birthday day off.
• Health cash plan, employee benefits platform, staff discounts and free refreshments.
• On‑site parking, state‑of‑the‑art offices and paid volunteering days.
• Pension scheme for eligible employees.