Customer Service Advisor - Retail Banking

About the role

As a Customer Service Advisor in the Customer Care team, you will be the friendly first point of contact for Retail Banking customers over the phone, offering guidance and support with every interaction. The role focuses on resolving customer queries and issues and personalising each interaction through multiple communication channels.

Key responsibilities

• Resolve customer queries and issues and personalise interactions using multiple channels
• Enhance the bank's digital capabilities when current technology is not yet ready to support them
• Support internal stakeholders such as sales, operations and risk management so transactions are accurate and on time
• Support business operations teams including risk management, compliance and collections
• Comply with regulatory requirements and internal customer care policies
• Provide specialist advice and support, check colleagues' work and take ownership of risk and controls in your area
• Build relationships with customers and stakeholders to identify and address their needs

What we offer

• Start with a competitive salary of £26,700
• Pension plan, private medical insurance, life insurance and income protection
• Full training and a collaborative team
• Hybrid working after training is complete

Shifts run between 7am and 11pm, including some weekends. The role suits people with a background in customer service, retail, hospitality or any other customer-facing role.