Customer Service Advisor – Summer Temporary Role

About the role

We are looking for enthusiastic individuals to join a Cheltenham‑based client as Customer Service Advisors for a short summer placement. The role is fully office‑based, offering a dynamic environment where you will support customers via inbound calls and help them with application processes.

Key responsibilities

• Answer inbound telephone calls and provide accurate information to callers.
• Assist customers with completing and submitting applications.
• Log interactions and update records in the company’s system.
• Follow established scripts and procedures while maintaining a professional tone.
• Escalate complex issues to senior staff when necessary.

Required profile

• University students returning for the summer, experienced customer service staff, or individuals seeking short‑term office work.
• Excellent verbal communication and a confident telephone manner.
• Proactive, problem‑solving attitude with strong numeracy and literacy.
• Ability to work 35 hours per week on a shift basis (7:00 am – 7:00 pm).

Required skills

• Microsoft Office 365.
• Microsoft Teams.
• Microsoft Outlook.

What we offer

• 35 hours per week, Monday to Friday, with shift flexibility.
• On‑site role in Cheltenham with free parking.
• Full training provided and the possibility to extend the placement from two to four weeks.
• Competitive hourly rate of £12.71.