Customer Service Advisor – Truro (Full‑time)

About the role

We are seeking enthusiastic Customer Service Advisors to join a fast‑growing debt recovery specialist at its head office in Truro. The role is office‑based and focuses on delivering exceptional service, building strong customer relationships, and ensuring clear, accurate communication.

Key responsibilities

• Provide high‑quality support by understanding customer needs and responding promptly.
• Maintain accurate customer records and update details with precision.
• Collaborate with internal teams to resolve queries efficiently.
• Communicate accurate information and ensure each interaction reflects the company’s commitment to excellence.
• Work a standard 37.5‑hour week, Monday‑Friday, with one Saturday shift every four weeks.

Required profile

• Excellent professional communication skills and the ability to nurture customer relationships.
• Strong personable approach to achieve positive outcomes.
• Attention to detail when handling customer data.
• Confidence and resilience when managing empathetic conversations.

Required skills

What we offer

• Salary of £30,030 per year plus uncapped commission.
• Company pension scheme.
• Performance and yearly bonuses.
• Paid company events and incentives.
• Full‑time permanent contract with a supportive, growth‑focused environment.