Customer Service Assistant – Retail Store

About the role

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to work in a fast‑paced retail environment. You will be the front‑line contact for shoppers, helping to create a welcoming and safe store experience while supporting daily operations.

Key responsibilities

• Provide friendly, efficient service at tills, online orders and self‑service checkouts.
• Stock shelves, replenish inventory and maintain a tidy, organised store layout.
• Process payments and ensure compliance with age‑restricted product policies.
• Assist customers with feedback surveys and respond promptly to assistance calls.
• Support seasonal, community and charity events to foster an inclusive atmosphere.
• Cover shift responsibilities in the absence of the Shift Leader or Store Manager.
• If the store includes a Post Office, handle daily post‑office duties and pass required background checks.

Required profile

• Passionate about delivering excellent customer service.
• Willing to work across all store areas, including tills, stock, and online fulfilment.
• Commitment to health, safety and security procedures.
• Ability to follow company policies, think‑25 age‑restriction rules and post‑office compliance checks where applicable.

Required skills

What we offer

• Opportunity to work for a well‑known retailer within the Tesco Group.
• Engagement with local communities and participation in charitable events.
• Training and on‑the‑job coaching to develop retail expertise.