Customer Service Associate – Resident Experience

About the role

The Customer Service Associate works within a team to manage day‑to‑day property operations and deliver an outstanding resident experience. The role supports marketing, maintenance, tenancy administration and community activities to meet occupancy and retention targets.

Key responsibilities

• Provide front‑of‑house and concierge‑style service, anticipating and exceeding resident expectations.
• Handle resident queries and complaints in line with Greystar’s procedures, ensuring timely resolution.
• Log maintenance requests, manage inventories, prepare notices and keep databases up to date.
• Conduct routine inspections of community amenities and coordinate with service teams to maintain standards.
• Support sales and leasing activities, including viewings, enquiry follow‑up and conversion.
• Carry out health and safety compliance tasks according to company policies.
• Identify improvement opportunities and suggest efficiency enhancements.

Required profile

• Good general education with strong organisational and multitasking abilities.
• Excellent customer‑service experience in a client‑facing role.
• Ability to work autonomously, make decisions and act promptly.
• Fluent written and spoken English with strong relationship‑building skills.
• Numerical aptitude for handling administrative and financial tasks.
• Flexible, adaptable and culturally aware, thriving in a changing environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook