Customer Service & Events Assistant - Night Shift
Vita Student · Exeter
Job description
About the Role
Join Vita Student and play a key role in delivering a premium 'home-from-home' experience for our residents. As a Customer Service & Events Assistant for the night shift, you will be the face of our community, ensuring safety, comfort, and a vibrant atmosphere during the evening and night hours.
Main Missions
- Provide a high-end welcome to residents and guests, managing inquiries with professionalism and a personalized touch.
- Ensure the excellence of our facilities by maintaining and cleaning common areas during night hours.
- Conduct regular site patrols (every 4-6 hours) to ensure security and safety compliance.
- Manage logistics including parcel reception and restocking of consumables (coffee, tea, beverages).
- Act as a first responder for any incidents or emergencies occurring on-site.
- Drive community engagement by organizing and hosting student events such as cocktail evenings, workshops, yoga sessions, and game nights.
Profile Required
- A proactive and reliable individual capable of working independently during night shifts.
- Excellent interpersonal skills with a natural ability to provide luxury-standard customer service.
- Problem-solving mindset with the ability to react quickly and calmly in emergency situations.
- A dynamic personality, passionate about creating a warm and engaging community atmosphere.
- Strong commitment to health and safety standards.
Required Skills
- Customer Relationship Management (CRM)
- Event Planning & Coordination
- Facility Maintenance & Upkeep
- Emergency Response & Security Awareness
- Interpersonal & Communication Skills
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Vita Student
Exeter
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