Customer Service Representative

About the role

Join Trescal Limited as an on‑site Customer Service Representative in Stevenage. You will build lasting relationships with clients by delivering exceptional service and ensuring smooth calibration item processes.

Key responsibilities

• Provide high‑quality customer service and maximise client satisfaction.
• Raise quotations and manage the booking‑in and booking‑out of calibration items.
• Administer the asset management system and source new calibration assets as needed.
• Handle multi‑tasking duties within defined timelines.

Required profile

• Previous experience in a customer service or administration role.
• Excellent written and oral communication skills.
• Self‑motivated, team‑oriented and able to organise time effectively.

Required skills

• Strong IT proficiency with the Microsoft Office suite.

What we offer

• Competitive salary and continuous development plan.
• 25 days holiday with the option to buy or sell days.
• Flexible working options and access to the Trescal PerksHub.
• Employee well‑being programme, medical cash plan, pension and life assurance.
• Cycle‑to‑work scheme and gym membership discounts.