Retention Advisor
Everywhen · Stevenage
Job description
About the role
We are looking for a Retention Advisor to help keep our existing insurance customers by providing excellent service and support at renewal. You will work in a hybrid environment, speaking directly with customers to understand their needs and deliver suitable solutions.
Key responsibilities
- Speak with customers about their insurance renewals.
- Understand customer needs and provide suitable solutions.
- Handle policy queries and changes.
- Build strong relationships and deliver outstanding service.
- Work towards retention and renewal targets.
Required profile
- Strong communication and customer service skills.
- Confidence in handling conversations and negotiations.
- A positive and proactive approach.
- Insurance experience is desirable but not essential.
What we offer
- Competitive salary and bonus.
- Training and development opportunities.
- Supportive team environment.
- Career progression opportunities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salary: Customer Service Advisor Based on 49 job offers in the United KingdomSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Everywhen
Stevenage