Customer Service Support Administrator (Fixed-Term)

About the role

Miele is looking for a Customer Service Expert / Service Support Administrator to join its Service team and provide operational and customer support during a busy period. The position is office-based in Abingdon on a 6-month fixed-term contract, paid £14.00 per hour (about £28,000 per year). Full-time is 37.5 hours over 5 days; part-time is 2-3 days per week, which must include a Monday. Candidates should state their preferred working pattern in their application.

Key responsibilities

• Update customer records and maintain accurate data
• Process customer orders, credits and replacement appliance requests
• Contact customers by phone and email to arrange, confirm and reschedule service appointments
• Support claims, returns and reporting processes
• Provide administrative support across the wider Service team

Required profile

• Good IT capability to carry out administration tasks with minimal supervision
• Excellent attention to detail and accuracy
• Confident communicator with strong customer service skills
• Able to manage priorities and adapt to a fast-paced environment

Required skills

• Comfortable using multiple systems and learning new processes quickly
• Experience with CRM systems and SAP is desirable

Temporary and temp-to-permanent opportunities may be available after the company relocates to Reading in Spring 2027.