Customer Service Team Leader

About the role

We are looking for an experienced Customer Service Team Leader to manage a busy, high‑volume call centre in Nantwich. You will lead a team that serves as the first point of contact for all external enquiries, handling orders and coordinating with internal departments to ensure smooth service delivery.

Key responsibilities

• Lead and coordinate the Customer Services team to ensure efficient day‑to‑day operations.
• Allocate, prioritise, and manage team workloads, including holidays and absences.
• Train, coach, and develop team members.
• Operate the main office switchboard, handling a high volume of calls and screening cold calls.
• Take, input, price, amend, and cancel orders using in‑house systems.
• Liaise with internal departments and management to resolve issues.
• Carry out general administrative duties as required.

Required profile

• Proven experience in a Customer Services or Helpdesk environment.
• Previous supervisory or team leadership experience.
• Strong people‑management and organisational skills.
• Ability to multitask and work under pressure.
• Excellent communication, problem‑solving, and attention‑to‑detail.

Required skills

• Microsoft Office

What we offer

• Full‑time permanent role – 37.5 hours per week (Monday‑Friday, 9:00‑17:00).
• Competitive salary of £30,000 per year.
• Overtime opportunities during peak periods.
• Full training on internal systems.
• Additional holiday entitlement.
• Company pension scheme.
• Cycle‑to‑Work scheme, free on‑site parking, and employee discount.