Customer Success Executive

About the role

Our client, a rapidly expanding international organisation, is looking for a Customer Success Executive to own a portfolio of mid‑market commercial accounts. Working hybrid (three days in the office), you will be the primary contact for clients, delivering support and driving growth through strategic upsell and cross‑sell initiatives.

Key responsibilities

• Manage a portfolio of mid‑market clients as the main point of contact, coordinating with internal teams.
• Develop trusted relationships with senior and executive‑level stakeholders.
• Identify and pursue upsell and cross‑sell opportunities to expand existing accounts.
• Monitor account health, flag risks early and take proactive mitigation actions.
• Prepare and deliver performance updates, KPI reviews and quarterly business discussions.
• Advise clients on strategic, operational and marketing decisions using data insights.
• Maintain long‑term client engagement through consistent, high‑quality support.

Required profile

• Minimum of one year experience in Customer Success, Account Management or a similar client‑facing role.
• Experience working with B2B clients; exposure to SaaS, software or logistics environments is a plus.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Track record of growing revenue within an existing client base.
• Strong analytical capability and confidence presenting insights to varied audiences.
• Excellent communication, negotiation and presentation skills.
• Ability to influence and engage senior stakeholders, including C‑suite.
• Graduated from a top‑ranked university, preferably with a STEM or Business degree.

Required skills