Customer Success Manager – EMEA

About the role

Flagright is seeking a Customer Success Manager to own the EMEA customer portfolio for its AI‑driven financial crime compliance platform. You will act as the primary liaison between customers and internal teams, turning real‑world needs into product enhancements that improve risk detection and user experience.

Key responsibilities

• Own assigned customer accounts end‑to‑end, leading kick‑offs, implementation check‑ins, QBRs and escalation management.
• Analyze usage data to surface trends, gaps and opportunities for product improvement.
• Gather customer requirements, translate them into actionable product specifications and work with engineering to prioritize features.
• Communicate new releases, address issues and ensure a positive experience across the customer lifecycle.
• Create documentation, training materials and product guides to support onboarding and adoption.

Required profile

• Resilient and resourceful, able to recover from setbacks and figure out solutions with limited tools.
• Strong ownership mindset – prefers targets over task lists and thrives in ambiguous, fast‑moving environments.
• Comfortable giving and receiving blunt feedback and taking responsibility for outcomes.
• Enjoys working with direct, no‑BS colleagues and does not shy away from cross‑functional collaboration.

Required skills

What we offer

• High‑impact role within a lean, high‑performance team with direct access to leadership.
• Opportunity to shape a mission‑critical product used by Fortune 500 firms and major financial institutions.
• Autonomous work environment with the freedom to drive outcomes independently.