Customer Success Manager – Europe

About the role

Socket is looking for a driven Customer Success Manager to join its sales team. Based in London, you’ll partner with security teams across Europe, ensuring customers get maximum value from the platform and helping shape product direction.

Key responsibilities

• Meet and exceed revenue targets by working closely with SMB customers’ security teams.
• Manage existing customer relationships to drive renewal and upsell opportunities.
• Deliver an unparalleled customer experience throughout the lifecycle.
• Collaborate with Go‑to‑market, Engineering and Professional Services to increase adoption.
• Conduct quarterly health checks, oversee renewals and monitor overall customer health.

Required profile

• 5+ years in a renewals Customer Success role for B2B SaaS solutions.
• Proven experience selling in the cybersecurity or related industry.
• Track record of meeting or exceeding renewal and upsell quotas.
• Ability to thrive in an early‑stage, fast‑paced environment and take ownership.
• Strong written and verbal communication, comfortable engaging C‑suite stakeholders.
• Willingness to travel for customer and company meetings as needed.

What we offer

• Market‑competitive salary bands and meaningful equity program.
• Comprehensive health benefits covering 99% of costs for you and your family.
• Flexible time‑off, holidays and a winter shutdown to rest and recharge.
• Paid parental leave and remote‑first work model with quarterly team off‑sites.
• A culture focused on excellence, urgency, rigorous thinking and customer obsession.