Customer Success Manager – Remote (UK)

About the role

DeepJudge is a fast‑moving AI‑driven LegalTech company that helps large law firms unlock institutional knowledge. As a Customer Success Manager you will partner with UK Magic Circle clients to ensure they derive maximum value from our platform and drive efficiency and profitability.

Key responsibilities

• Guide new clients through technical implementation and onboarding, tailoring strategies to their unique needs.
• Serve as the primary point of contact for a portfolio of clients, building strong, long‑term relationships.
• Coordinate cross‑functional projects and manage stakeholder expectations to ensure smooth execution.
• Lead engaging training sessions and business reviews with senior legal professionals.
• Proactively address client concerns and resolve issues with professionalism and efficiency.
• Gather client feedback to drive continuous improvement and contribute to product development.
• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by demonstrating ROI.

Required profile

• Strategic and self‑directed mindset, thriving in a dynamic start‑up/scale‑up environment.
• 5+ years in customer success, client‑facing, or account management, preferably in SaaS or legal technology.
• Polished communication and presentation skills, able to engage senior legal professionals confidently.
• Legal expertise (nice to have): law degree or prior practising experience.
• Tech‑savvy with curiosity for emerging technologies, AI and large language models.
• Detail‑oriented with strong task and timeline management.
• Responsive and reliable in managing a book of business and multiple client interactions.
• Ability to collaborate across time zones and adapt to global team dynamics.

What we offer

• Opportunity to work with cutting‑edge AI and LegalTech technologies.
• First CSM on the ground in London, shaping the role.
• Remote work within a global, collaborative company.
• Competitive salary and performance incentives.
• Supportive, inclusive culture that values diverse perspectives.