Customer Success Manager – UK (French Speaking)
Ketch · Royaume-Uni
Description du poste
About the role
We are looking for a Customer Success Manager to own a portfolio of UK‑based customers, delivering end‑to‑end implementations and ongoing support for our Data Permissioning Platform. The role requires fluency in English and French and a strong focus on driving value and adoption for SaaS customers.
Key responsibilities
- Own a regional book of customers through the full implementation lifecycle, from solution design to onboarding and adoption.
- Lead configuration, integration and deployment activities, ensuring timely time‑to‑value.
- Provide post‑go‑live support in collaboration with the broader CS team, maintaining customer health and driving retention and expansion.
- Translate product usage data into business outcomes and contribute to quarterly business reviews.
- Act as a technical escalation point, working with Product and Engineering to resolve issues and improve the platform.
- Offer ad‑hoc, in‑timezone support to minimize downtime and meet service‑level agreements.
Required profile
- 5+ years of experience in customer success, professional services, solutions consulting or a similar technical customer‑facing role at a cloud/SaaS company.
- Background in a US‑based early‑stage B2B SaaS environment.
- Fluent in English and French.
- Legally authorized to work in the United Kingdom.
- Bachelor’s degree or equivalent experience.
Required skills
- SaaS implementation
- API integration
- Technical troubleshooting
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Ketch
Royaume-Uni
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