Customer Support Agent – Financial Services

About the role

We are looking for a Customer Support Agent to join our client’s financial services team in Southampton. The role focuses on delivering prompt, accurate assistance to customers via phone, email and live chat, ensuring a positive experience with the company’s financial products.

Key responsibilities

• Respond to customer inquiries through multiple channels in a timely manner.
• Provide clear information about financial products and services.
• Resolve issues efficiently while maintaining a professional attitude.
• Escalate complex queries to the appropriate department.
• Document all interactions accurately in the system.
• Identify and suggest improvements to service processes.
• Collaborate with team members to achieve departmental targets.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving ability with attention to detail.
• Customer‑focused mindset and professional attitude.
• Ability to manage multiple tasks and work under pressure.

Required skills

What we offer

• Competitive salary of £26,000‑£29,000 per year.
• Permanent contract with career development opportunities.
• Supportive work environment in Southampton.
• Comprehensive training and resources.