Day Concierge - Residential Development

About the role

A busy residential development in Tower Hamlets is looking for a professional, organised and customer-focused Day Concierge. As the first point of contact for residents, guests, contractors and visitors, the role delivers an exceptional customer experience while keeping the building safe, secure and running smoothly. The shift pattern is 4 days on, 4 days off, 8:00am to 8:00pm, with a salary of up to £27,500 per annum.

Key responsibilities

• Welcome residents, visitors and contractors warmly and professionally
• Answer telephone calls, emails and front desk enquiries promptly and efficiently
• Help residents, guests and visitors with day-to-day requests
• Maintain building security, including monitoring CCTV and supporting parking facilities
• Patrol the building regularly and report maintenance issues, hazards or security concerns
• Report and respond to health and safety issues, incidents, complaints and emergencies
• Manage the secure issue and return of keys, keeping accurate records
• Receive, log, store and distribute parcels and registered mail, notify residents of deliveries and ensure collections are signed for

Required profile

• Previous experience in a residential, concierge or hospitality environment
• Strong background in customer service
• Experience coordinating contractors and overseeing building works in a busy development
• Understanding of fire safety, health and safety and building security procedures
• Ability to handle confidential information with discretion and integrity
• Excellent communication, organisational and problem-solving skills

What we offer

• 20 days annual leave
• Enhanced pension scheme
• Ongoing training and development, including accredited courses for career progression
• Friendly and supportive working environment