Delivery Station Liaison Agent

About the role

Amazon’s Delivery Station Liaison Agents act as the direct link between customers, delivery partners and the warehouse. They ensure missed or problematic deliveries are resolved quickly, providing a seamless experience for Amazon shoppers.

Key responsibilities

• Place outbound calls to customers to address delivery issues.
• Investigate and resolve missed or delayed deliveries, coordinating with Amazon logistics and external delivery partners.
• Maintain daily, weekly and monthly records of customer queries and resolutions.
• Follow Standard Operating Procedures and protect customer data.
• Support internal communications, deliver presentations and contribute to continuous‑improvement initiatives.

Required profile

• Experience handling customer queries via phone and email.
• Background in administrative support with cross‑team collaboration.
• Proven problem‑solving abilities for customer or process issues.
• Advanced proficiency in English (C1 CEFR).

Required skills

What we offer

• Opportunity to work on Amazon’s leading last‑mile logistics network.
• Development of logistics and customer‑service expertise.
• Collaborative environment with global delivery teams.