Digital Success Executive

About the role

The Digital Success Executive plans, configures and delivers RX digital products across multiple events. Working with cross‑functional teams, you will ensure digital activities are tested, launched on time and supported onsite internationally. You will also use post‑event insights to improve customer outcomes and operational efficiency.

Key responsibilities

• Configure and quality‑assure LMA, Colleqt and Offers, including URLs, QR codes and promotional materials.
• Define customer trial, adoption and engagement targets for each event.
• Project‑manage digital delivery schedules across multiple events, tracking progress, risks and actions.
• Coordinate cross‑functional teams to align responsibilities, technical support and event readiness.
• Lead remote and onsite deployments, providing international event support.
• Manage suppliers, budgets, staffing and first‑line operational or technical support.
• Conduct post‑show reviews and use insights to influence product development.

Required profile

• Strong organisational and project‑management skills with experience delivering multiple events or workstreams to fixed deadlines.
• Confident stakeholder management and influencing skills across cross‑functional teams.
• Excellent attention to detail and a disciplined approach to configuration and quality assurance.
• Ability to learn digital platforms quickly and test URLs, QR codes and customer journeys.
• Willingness and ability to travel internationally and support events onsite.

What we offer

• Healthy work‑life balance with flexible working hours.
• Wellbeing initiatives, shared parental leave, study assistance and sabbaticals.