Director of Operations Excellence – International

About the role

The Director of Operations Excellence – International will shape and lead Wingstop’s global strategy for operational excellence across all international markets. This senior leader ensures scalable, consistent, high‑performing restaurant operations that deliver exceptional guest experiences while protecting and elevating the Wingstop brand.

Key responsibilities

• Define and lead the global operating system, including standards, KPIs and governance for legacy and new markets.
• Own the QSC programme, brand standards, audit frameworks and food‑safety compliance.
• Serve as the global custodian of the Operations Manual and SOPs, maintaining a single source of truth.
• Continuously evolve standards, playbooks and execution frameworks across core operations, product and brand initiatives.
• Translate product launches and campaigns into clear, executable SOPs and operating standards.
• Drive consistent adoption, compliance and accountability across all markets.
• Manage third‑party vendor relationships and ensure alignment with operational goals.
• Own International Guest Experience performance, including SMG programme adoption and continuous improvement.
• Partner with COE on global VoG strategy and lead its implementation internationally.
• Define operating models for flagship, drive‑thru and non‑traditional formats, ensuring consistent execution.
• Specify equipment, kitchen design and asset requirements to support core menu and innovation.
• Collaborate with Design, Construction and Real Estate to optimize layout and build specifications.

Required profile

• Proven senior leadership experience in global operational excellence within the restaurant or quick‑service industry.
• Strong track record of defining and executing operating systems, standards and governance frameworks.
• Demonstrated ability to partner cross‑functionally with regional operations, brand partners and external vendors.
• Experience driving guest‑experience initiatives and translating insights into operational actions.
• Excellent communication and change‑management skills to ensure adoption across diverse markets.

Required skills