Director of Priority Support Engineering (EMEA)

About the role

Snowflake is looking for a senior leader to own and grow its paid support offerings across EMEA. The Director will drive the proactive, advisory‑led support model, partner with sales and engineering, and embed AI‑augmented processes to deliver measurable business outcomes for customers.

Key responsibilities

• Lead the regional Designated Support Engineer (DSE) team, setting AI‑native engagement standards and scaling proactive advisory services.
• Own the end‑to‑end sales cycle for paid support programs, collaborating with regional sales VPs and solutions engineering to position the right offering.
• Build deep technical and executive relationships with strategic customers to ensure satisfaction, retention, and consumption growth.

Required profile

• 10+ years of enterprise‑facing experience, either leading premium support organizations or selling technical solutions at a cloud/SaaS company.
• Proven ability to manage revenue targets, staffing, and cross‑functional collaboration in a fast‑moving environment.
• Experience driving AI‑augmented workflows and predictive workload analysis.

Required skills

• In‑depth knowledge of the Snowflake platform, architecture and use‑case landscape.
• Understanding of modern data and AI cloud technologies and their operational implications.