Director of Solutions Engineering, EMEA Enterprise

About the role

Decagon is looking for a Director of Solutions Engineering to build and lead its pre‑sales solutions engineering function across the EMEA enterprise market. You will combine deep technical expertise with consultative engagement and team leadership to drive adoption of Decagon’s AI‑native platform.

Key responsibilities

• Hire, mentor, and manage a high‑performing team of Solutions Engineers.
• Establish and operationalise best‑practice processes for pre‑sales solutioning, proof‑of‑concepts and technical validation.
• Partner with Sales leadership to co‑develop go‑to‑market strategies and align technical execution with business goals.
• Engage directly with strategic enterprise prospects, guiding discovery, solution design and ROI validation.
• Ensure the team delivers compelling demos, prototypes and solution architectures tailored to customer needs.
• Foster cross‑functional collaboration with Product and Engineering to feed customer insights into roadmap priorities.
• Serve as an executive‑level technical representative in customer meetings, workshops and industry events.
• Define scalable processes and assets to support team efficiency, repeatability and long‑term growth.
• Stay current on enterprise AI adoption patterns, integration strategies and the competitive landscape.

Required profile

• 7+ years of experience in pre‑sales technical roles such as Solutions Architect or Sales Engineer.
• 3+ years of experience leading or managing pre‑sales/solutions engineering teams.
• Proven success working with large enterprise customers and navigating complex buying cycles.
• Strong technical proficiency with enterprise AI deployments, API integrations and production system architectures.
• Excellent communication skills with the ability to engage executives, business stakeholders and technical teams.
• Collaborative, organisational mindset with a track record of building scalable teams and processes.
• Ability to thrive in fast‑moving, high‑growth environments with significant ambiguity.
• Strong executive presence and consultative skills to establish trust with senior leaders.

Required skills

• AI/Generative AI pre‑sales engineering
• API integrations
• Enterprise architecture design
• SDKs and integration patterns
• Software engineering
• Systems engineering
• Telephony infrastructure integration
• LLM architecture and prompt engineering
• AI‑powered solution design
• Production system architectures

What we offer

• Medical, dental and vision benefits for you and your family
• Life insurance and disability coverage
• Retirement plan (e.g., 401K or pension)
• Parental leave and fertility benefits through Carrot
• Monthly wellness stipend
• Daily lunches and snacks in the office
• Take‑what‑you‑need vacation policy (UK employees receive 25 days statutory leave)