Disputes & Chargebacks Investigator

About the role

Join the Disputes and Chargebacks team at a fast‑growing consumer finance business. You will support customers through the full dispute lifecycle across phone, web chat and email, ensuring a smooth and compliant experience.

Key responsibilities

• Handle inbound calls, emails and live chats, taking ownership of dispute inquiries and providing accurate product information.
• Resolve customer problems quickly while maintaining high levels of satisfaction and adhering to SLA targets.
• Maintain up‑to‑date customer records and documentation in the database.
• Collaborate with team members and other departments to escalate complex cases and drive process improvements.
• Gather and share customer feedback to help improve products, services and internal procedures.

Required profile

• Proven experience in a dynamic call‑centre environment.
• Demonstrated expertise in investigating disputes and chargeback claims.
• Solid background in the financial services sector.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast‑paced, ever‑changing environment.

What we offer

• Competitive salary of £31,000 per year.
• Pension contributions with Salary Exchange facility.
• Annual bonus potential and private medical cover.
• 25 days annual leave plus UK bank holidays, increasing up to 30 days with service.
• Birthday off each year, life insurance, and optional Vitality health programme.