Enterprise Account Manager – SaaS (Hybrid)

About the role

We are looking for an experienced Enterprise Account Manager to lead a portfolio of high‑value SaaS customers. This senior, hybrid‑working role focuses on long‑term client retention, platform adoption, and revenue growth through strategic account expansion and renewals.

Key responsibilities

• Manage a portfolio of enterprise and strategic accounts, building strong relationships with senior decision‑makers.
• Develop and execute account plans that align with customer objectives and drive long‑term success.
• Identify risks early and implement retention strategies to protect relationships.
• Drive adoption across multiple teams, regions, and business units, uncovering upsell and cross‑sell opportunities.
• Deliver high‑level product demos, business reviews, and strategic workshops for executive stakeholders.
• Monitor usage trends, promote best‑practice adoption, and act as a trusted advisor and escalation point.

Required profile

• Minimum 4 years of experience in Enterprise Account Management, Customer Success, or SaaS Account Management.
• Proven track record of managing high‑value client relationships and growing revenue.
• Strong commercial acumen with the ability to develop strategic account plans.
• Excellent presentation, communication, and relationship‑building skills.
• Consultative, proactive approach to customer management.

Required skills