EPR Account Manager – UK Based, US Focus

About the role

The EPR Account Manager will act as the primary contact for a portfolio of customers, balancing strong customer service with data‑driven problem solving. You will ensure timely, accurate data collection and submission while identifying opportunities to improve service and compliance.

Key responsibilities

• Maintain consistent communication with customers, compliance schemes and third parties.
• Analyse large volumes of data, translate complex data issues into clear explanations for clients.
• Identify service development areas and drive continuous improvement.
• Plan and meet all deliverable deadlines with high accuracy.

Required profile

• Excellent written and verbal communication skills.
• Customer‑focused approach with strong relationship‑building abilities.
• Ability to absorb large amounts of technical information quickly.
• Solution‑oriented problem‑solving and collaborative working style.
• Excellent planning, scheduling and organisational skills.
• Full UK driving licence.
• Degree‑level education or equivalent.

Required skills

• Advanced Microsoft Excel.
• Data analysis.

What we offer

• Hybrid working with dual location flexibility.
• Annual Incentive Plan (VIP) – up to 10% bonus.
• 25 days annual leave plus bank holidays, volunteering day and birthday off.
• Option to buy/sell up to 9 days of leave.
• Private medical insurance, cycle‑to‑work scheme and subsidised gym membership.
• Pension scheme with up to 8% employer contribution.
• Life Assurance, Critical Illness and Disability Income protection.