Estates Coordinator

About the role

Premier Estates is looking for an Estates Coordinator to provide administrative support within its Operations department. You will be the first point of contact for residents, contractors and clients, helping to keep a large residential portfolio running smoothly.

Key responsibilities

• Answer telephone calls from residents, contractors and clients, handling routine matters and escalating complex issues.
• Raise work orders for repairs and maintenance based on site visit reports.
• Renew and create new contracts for regular service providers such as cleaners and gardeners.
• Prepare and distribute documents to residents and property owners, including mail shots, site visit summaries and monthly updates.
• Administer and monitor building insurance claims.
• Authorise routine invoices, dispute where necessary, and escalate large or one‑off expenditures.
• Arrange Annual General Meetings and produce minutes from notes.
• Assist with the distribution of annual service charge estimates and accounts.
• Undertake other general duties to support the success of Premier Estates.

Required profile

• Provide administrative support to a Senior Estates Manager or Estates Manager.
• Act as the first point of contact for residents, contractors and clients.
• Handle routine enquiries and forward complex matters appropriately.
• Process work orders, contracts and invoices in line with company procedures.
• Maintain accurate records and produce clear communications for residents and owners.

Required skills

What we offer

• Hybrid working after probation.
• Complimentary fruit in the office.
• Birthday leave.
• Exclusive staff events.
• Westfield Health cashback plan, including surgical options.
• Payday Butties available in the office.
• 25 days annual leave plus the option to purchase additional days.
• Company‑wide closure during the Christmas period.