EUC Engineer – Desktop & Virtualisation Specialist

About the role

This is a rare opportunity to join a national organisation based in Newcastle City Centre as an EUC Engineer. You will become part of a busy internal tech‑ops team, focusing on the core End‑User Computing stack and delivering reliable desktop, laptop and virtual desktop services.

Key responsibilities

• Provide escalated support for all EUC‑related incidents and service requests.
• Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon).
• Deploy and manage Windows OS images, software packaging, and patch management using SCCM, Intune or Autopilot.
• Support Microsoft 365 applications and services, including Teams, OneDrive and Exchange Online.
• Collaborate with Service Desk and Infrastructure teams to resolve complex technical issues.
• Contribute to EUC projects such as device refreshes, migrations and new technology roll‑outs.
• Ensure compliance with security policies and best practices in device management.
• Document processes, procedures and technical configurations.

Required profile

• Proven experience in an EUC or Desktop Support Engineer role.
• Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience with endpoint management tools (e.g., SCCM, Intune, JAMF).
• Familiarity with virtual desktop infrastructure (VDI) and remote‑access technologies.
• Scripting skills, preferably PowerShell, for automation and configuration tasks.
• Excellent troubleshooting and communication abilities.
• ITIL awareness or certification is a plus.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• SCCM
• Intune
• JAMF
• Citrix
• VMware Horizon
• PowerShell
• Autopilot

What we offer

• Competitive salary £40‑55k per year plus bonus.
• Excellent company benefits.
• Hybrid working – four days in the office each week.
• Opportunity to work within a national organisation’s tech‑ops team.