Field Service Engineer - Within M25

About the role

Baxter is looking for a Field Service Engineer based within the M25 area (the posting is listed under Newbury). The engineer is responsible for servicing products supplied by Baxter/Hillrom in the defined geographical area, following company procedures such as Control of Service Documentation and Environmental Health & Safety.

Key responsibilities

• Install, service, repair and maintain products distributed by Baxter/Hillrom according to the service documentation and quality system framework.
• Maintain timely customer communications and relationships with team members and business units.
• Report all service activity accurately, keeping work orders closed within the same day.
• Maintain and document the assigned calibration equipment.
• Provide technical support for inbound calls from customers and patients, document jobs and carry out the relevant actions.
• Keep up to date on assigned products through training and development.
• Identify opportunities for new business or growth and escalate them to account managers and inside sales.
• Review KPIs regularly and adjust working practices to maximise service levels.
• Act as Subject Matter Expert for the device/technology: share technical updates, support customers, account managers and engineers, represent UKI interests in EMEA/Global technical communities and give technical input to contracts and tenders.

Required profile

• Degree, HNC/HND or equivalent in a relevant engineering field (medical technology, electronics, mechanical) is advantageous.
• At least 5 years of proven practical experience in the relevant technical/engineering discipline with measured KPIs.
• Experience meeting business-critical deadlines, maintaining continuous professional development and engaging with customers.
• Ability to work 24-hour on-call when required, work alone and travel frequently within the UK/Ireland region, occasionally across Europe.
• Full UK/Ireland driving licence.

Required skills

• Strong attention to detail, verbal and written communication, organisation and prioritisation.
• Proficiency in Microsoft Office (Outlook, Excel).
• Technical problem solving and good administration skills.
• Advantageous: basic commercial awareness, IT knowledge of connectivity, network integration, wireless protocols, mobile networks, software support and cyber security standards.