Field Support Engineer

About the role

Thales is seeking a Field Support Engineer to provide expert technical support for naval communications systems in Portsmouth. You will act as the primary point of contact for users, ensuring equipment remains operational and supporting critical defence activities.

Key responsibilities

• Serve as the main contact for technical support queries from the user community.
• Log and manage technical issues using the appropriate systems and databases.
• Coordinate investigations across multiple naval operating bases and external agencies.
• Provide regular updates to customers and resolve scheduling or technical issues.
• Deliver subject‑matter expertise for allocated equipment and communications systems.
• Assist users and maintainers with fault diagnosis to minimise unnecessary equipment returns.
• Capture accurate fault and incident data and support continuous improvement of support operations.

Required profile

• Significant experience supporting naval systems and equipment within a defence environment.
• Extensive knowledge of naval communications equipment and associated technologies.
• Strong networking and IT experience across naval platforms.
• Solid engineering background with excellent fault‑finding capability.
• Experience maintaining and diagnosing High Frequency (HF) and Very High Frequency (VHF) communication systems.
• Strong communication skills and ability to work effectively with customers, maintainers and engineering teams.

Required skills

• High Frequency (HF) communication systems
• Very High Frequency (VHF) communication systems
• Networking
• IT systems
• Fault diagnosis
• Naval communications equipment