Floor Manager – Service (Coach) – 40 hrs – Kingston
Nike · Borough royal de Kingston upon Thames
Job description
About the role
Join Nike’s Kingston store as a Floor Manager (Coach) responsible for delivering an exceptional brand experience to customers. You will lead a team of athletes, oversee daily operations, and ensure the store meets its sales and service targets.
Key responsibilities
- Lead, coach and motivate the department team to provide premium consumer service.
- Manage daily business activities, including sales targets, visual merchandising, and digital service delivery.
- Maintain inventory accuracy, oversee product receiving, and ensure the sales floor is fully stocked and presentable.
- Identify improvement areas from consumer feedback and implement corrective actions.
- Act as a brand ambassador, delivering Nike initiatives and training to the team.
- Ensure compliance with all Nike standards, guidelines, and store policies.
- Collaborate with other store coaches and headquarters on commercial decisions and initiative launches.
Required profile
- Proven experience in retail sales or department management.
- Strong leadership and coaching abilities.
- Passion for the Nike brand and commitment to delivering outstanding customer experiences.
- Excellent communication and teamwork skills.
Required skills
- Proficiency with inventory management systems.
- Experience using reporting tools for commercial decision‑making.
- Familiarity with digital sales platforms and visual merchandising standards.
What we offer
- Opportunity to work with a global, innovative brand.
- Dynamic, inclusive team environment.
- Career development and coaching programs.
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Published 2 days ago
Expires 1 month from now
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Nike
Borough royal de Kingston upon Thames
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