Flow Room Section Manager

About the role

Very's automated fulfilment operation relies on people, technology and processes working together. As Flow Room Section Manager you will lead the team responsible for keeping product flowing smoothly, maximising system availability and helping the site meet its operational KPIs. Reporting to the Senior Flow Room Operations Manager, you will manage and develop a small team of Flow Room technicians and join the fulfilment centre management team, bringing Operations, Engineering and other teams together to resolve issues and improve performance.

Key responsibilities

• Lead, coach and develop the Flow Room team in an inclusive environment
• Maximise system availability and efficiency by managing workflow, downtime, maintenance and system parameters
• Use performance data to identify opportunities, solve problems and give the leadership team clear insight
• Work with Operations and Engineering to prioritise activity and deliver site volumes efficiently
• Optimise storage and conveyor utilisation and look for ways to improve processes and productivity
• Own operational escalations so faults and unexpected system behaviour reach the right teams quickly and accurately
• Drive continuous improvement, process adherence and effective communication across shifts and teams

Required profile

• Experience leading a control room team within an automated fulfilment centre
• Detailed understanding of warehouse control systems and automated fulfilment operations
• Strong leadership, delegation and communication skills
• Experience leading teams in a 24/7 operation
• Experience working with major system upgrades across the supply chain
• Ability to build partnerships with automation and systems providers
• Understanding of Operational Excellence or Continuous Improvement approaches
• KNAPP automation experience is particularly useful; project management experience is desirable but not essential

What we offer

• 30 days holiday plus bank holidays
• LinkedIn Learning access
• Bonus potential linked to performance and business results
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%

Applications are handled directly by the talent acquisition team, which manages credit, CIFAS, Right to Work and, where required, DBS checks. The process includes a short video call and a one-hour on-site interview.